Privacy Policy

1. Introduction

At FinTech Haven ("we", "our", or "us"), we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We operate in accordance with the European Union's General Data Protection Regulation (GDPR), Latvian Personal Data Processing Law, and other applicable data protection regulations. As a company serving the financial technology sector, we understand the importance of maintaining the highest standards of data protection.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

• Contact Information: name, email address, phone number, company name, job title
• Account Information: usernames, passwords (stored in encrypted form)
• Business Information: company details, business requirements
• Communication Data: messages sent through contact forms, email correspondence, support tickets

2.2 Technical Information

• Device Information: IP address, browser type and version, operating system
• Usage Data: pages visited, time spent on pages, referring websites
• Cookies and Similar Technologies: as detailed in our Cookie Policy

3. How We Collect Information

We collect information through:

• Direct Interactions: when you fill out forms on our website, correspond with us, or use our services
• Automated Technologies: cookies, server logs, and similar technologies
• Third Parties: business partners, service providers, public sources (where permitted by law)

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual Necessity: Processing necessary for the performance of a contract with you
• Legitimate Interests: Processing necessary for our legitimate business interests
• Consent: Where you have given clear consent for specific processing activities
• Legal Obligation: Processing necessary for compliance with legal obligations

5. How We Use Your Information

We use your information for the following purposes:

• Providing and improving our services
• Responding to your inquiries and requests
• Processing transactions
• Sending administrative information
• Sending marketing communications (with consent)
• Analyzing website performance and user behavior
• Ensuring security and preventing fraud
• Complying with legal obligations

6. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third parties who perform services on our behalf
• Business Partners: When necessary for providing joint services
• Legal Authorities: When required by law, court order, or governmental regulation
• Corporate Transactions: In connection with a merger, acquisition, or sale of assets

We require all third parties to respect the security of your data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

7. International Data Transfers

We primarily process data within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as:

• European Commission-approved standard contractual clauses
• Adequacy decisions for countries providing adequate protection
• Binding corporate rules for transfers within our corporate group

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication
• Staff training on data protection
• Incident response procedures

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure.

9. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the data
• Whether we can achieve those purposes through other means
• Legal requirements

10. Your Data Protection Rights

Under certain circumstances, you have the following rights under data protection laws:

• Right to Access: Request access to your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request restriction of processing your data
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent where we rely on consent to process your data

To exercise these rights, please contact us using the details provided in the "Contact Us" section.

11. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

FinTech Haven
Beātes iela 25, Valmiera, LV-4201, Latvia
Email: privacy@rigadatastrategy.com
Phone: +37129209037

15. Data Protection Authority

You have the right to lodge a complaint with a supervisory authority. In Latvia, the data protection authority is:

Data State Inspectorate
Elijas Street 17, Riga, LV-1050, Latvia
Email: info@dvi.gov.lv
Website: https://www.dvi.gov.lv/